Medical Assistants - Back Office Medical Assistant

Position Overview

Panoramic Health is seeking a Back Office Medical Assistant who reports to the office manager. This position involves both administrative and clinical responsibilities including performing check-in/check-out functions, answering phone calls, verifying insurance benefits, scheduling and confirming appointments, collecting co-pays, deductibles, and co-insurances, rooming patients, assisting with exams and procedures as directed by healthcare providers, and performing diagnostic testing.

Key Responsibilities

• Greets patients and performs check-in/check-out procedures promptly; collects co-pays and outstanding balances, prints orders and educational materials, schedules procedures, obtains insurance and payment information, and verifies eligibility.
• Answers phone calls in a timely manner, schedules appointments, and maintains assigned clinical inboxes in athenaClinicals, demonstrating phone etiquette in accordance with Panoramic Health standards.
• Rooms patients and completes full patient intake including vitals, allergies, medication reconciliation, and vaccination recording; assesses patient symptoms and records data accurately in athenaClinicals.
• Determines response priority for patient telephone calls and portal messages, consults with providers as needed, and documents interactions appropriately.
• Collects specimens in adherence with CLIA regulations.
• Assists with facilitating referrals to specialty care, imaging, or laboratory studies as ordered and ensures appropriate set-up for required studies.
• Contacts patients regarding test results or instructions provided by the healthcare provider.
• Prepares for patient office visits, organizes lab work in patient charts, and makes reminder calls for upcoming lab work.
• Scans and attaches patient medical records and administrative documents in athenaClinicals; processes incoming faxes and flow labs.
• May assist in preparing payment batches and maintaining accurate office cash transactions.
• Processes medication authorizations and refills; organizes drug sample closet and disposes expired medications appropriately.
• Reschedules patients using the automated appointment scheduling system and manages waitlists.
• Exercises sound judgment in challenging and stressful situations.
• May occasionally act as a trainer for other medical support staff or students.
• Performs other duties and responsibilities as required.

Required Qualifications

• Completion of an accredited Medical Assistant program.
• Current Medical Assistant Certification by the American Association of Medical Assistants (AAMA) or an equivalent certification is highly preferred.
• Current CPR certification is preferred.
• At least 1-year of relevant medical assistant experience in a physician office.
• Broad understanding of clinical operations and physician office practice.
• Experience in a nephrology medical office or dialysis setting is highly preferred.
• Proficiency with athenaClinicals electronic health record system.
• Experience with secure clinical communication and billing applications such as PMD soft.
• Ability to perform basic patient data entry into athenaClinicals and proficiency with Microsoft Office suite.
• Familiarity with standard office equipment including computers, calculators, and copy machines.
• Good command of English language usage, spelling, and punctuation.
• Knowledge of modern office practices, materials, and procedures.
• Understanding of medical examination, diagnostic, and treatment room procedures.
• Knowledge of insurance requirements and procedures.
• Familiarity with medical terminology and proficient general math skills.
• Must comply with all HIPAA, OSHA, Compliance, and IT standards and policies.

Equal Employment Opportunity

The Company is committed to providing equal employment opportunities in compliance with all federal, state, and local laws. We strive to maintain a work environment free from harassment, discrimination, and retaliation. This commitment extends to all aspects of employment including recruiting, hiring, placement, training, promotion, compensation, termination, and other terms and conditions of employment.

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