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Customer Service Positions- Full paid training

Victory Solution Enterprisesalmost 2 years ago
San Mateo, California, United States
On-site
Full-time
Beginner Level (< 1 year)
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Job Description

Position Overview

We're an advertising company that performs outsourced sales and marketing, including corporate promotions on behalf of our clients. What this means is, instead of our clients using their own internal marketing or sales force; they outsource to us and actually hire us to do it for them. They provide the different promotions and services and we are responsible for representing them in local markets. Our clients have specific fields of expertise ranging from consumer electronics to the biggest name in satellite TV services. We feel we can complement their niche with a superior marketing and sales team to keep them busy doing what they do best.

Key Responsibilities

  • Interact with customers daily to inform of client products and services
  • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
  • Ensure and provide quality service to external customers.
  • Answer all customer inquiries in a timely and professional manner.
  • Process orders and data entry with high level accuracy.
  • Take initiative and resolve and escalations or complaints.
  • Maintain a positive representation of the company and associated brands at all times.
  • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
  • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
  • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
  • Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training

Additional Information

  • We are looking for several qualified entry level individuals to train.
  • Establish personal goals that are consistent with company standards of marketing productivity.
  • Learn to overcome objections; ask for the sale; explain the promotion, expected outcome, and services.
  • Follow all company safety policies and compliance procedures.

Required Skills

Sales
Communication
Data Entry
Teamwork
Problem-solving
Marketing
Customer Service