IT Support Specialist

Position Overview

Scion Staffing has been engaged to conduct a search for an IT Support Specialist for an innovative and growing organization that supplies commercial equipment and services. This is a 6-month contract-to-hire opportunity and an onsite role. Location: Vancouver, WA. The IT Support Specialist provides hands-on technical support to employees by resolving hardware, software, connectivity, and cloud-based service issues. This role blends end-user support with opportunities to contribute to technology projects and process improvements in a collaborative, people-first environment.

Key Responsibilities

• Provide hands-on support for laptops, desktops, printers, mobile devices, and peripherals
• Set up, configure, and maintain end-user devices and standard software
• Support Microsoft 365 and other cloud-based productivity and collaboration tools
• Assist with user account creation, access changes, and password resets following established processes
• Respond to, document, and track support requests and resolutions
• Troubleshoot hardware, software, connectivity, and cloud-service issues for onsite and remote users
• Contribute to documentation, knowledge bases, and continuous improvement efforts

Required Qualifications

• Experience supporting end users in a professional technology environment
• Strong working knowledge of Microsoft 365
• Comfort performing basic hardware tasks such as device setup, disassembly, and cabling
• Clear, friendly, and professional communication skills
• Ability to follow procedures while exercising good judgment
• Curiosity, adaptability, and interest in emerging technologies (including AI)
• Experience gained through work, certifications, coursework, or self-directed learning is welcomed

Benefits & Perks

• Compensation: $27–30 per hour (DOE)
• Contract-to-hire pathway with long-term career potential
• Exposure to modern tools, cloud platforms, and AI-adjacent initiatives
• Opportunities for skill-building, training, and professional growth
• Benefits: Medical, dental, vision, and voluntary life insurance; an employee assistance plan (EAP); commuter and transit benefits for qualifying employees; and an employee retirement plan