Guest Services

Position Overview

Live Nation Entertainment – the world’s leading live entertainment company – is seeking a Guest Service team member for US Concerts. In this role, you will deliver exemplary customer service by addressing inquiries and resolving complaints, while playing a key part in maintaining customer loyalty and supporting our operational and sustainability initiatives at event venues.

Key Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls and in-person inquiries, effectively resolving customer concerns.
• Adapt to customer needs by ensuring clear communication and prompt action.
• Refer unresolved grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Provide detailed information about products or services, manage orders, cancel accounts, and record complaint details.
• Maintain accurate records of customer interactions and transactions.
• Participate in the venue’s sustainability program by sorting waste, collecting recycling, and educating fans about our efforts.
• Collaborate with team members to close the venue post-event, including handling event equipment and recyclables.
• Perform other tasks as assigned by the Guest Services Manager.

Required Qualifications

• High School Diploma or equivalent.
• At least 2 years of experience in customer service and communications.
• Passionate, motivated, and entrepreneurial with a proactive attitude.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written, and interpersonal communication abilities.
• Acute sense of judgment, tact, and diplomacy.
• A strong sense of teamwork and the ability to execute programs efficiently.