Manufacturing Quality Engineer

Quality Engineer is needed in Fort Worth, TX

Starting salary is at 80,000

Job Summary:

The Customer Quality Engineer serves as the primary liaison between the company and its customers regarding product quality concerns. This role ensures customer satisfaction by managing quality issues, driving root cause analysis, implementing corrective actions, and continuously improving processes to meet customer expectations and industry standards. The Customer Quality Engineer will develop all protocols for FAT’s (Factory Acceptance Test), HAT’s (Hardware Acceptance Test) and other Customer required documents along with conducting the above testing with or for the customer.

Key Responsibilities:

• Writing technical papers which include Factory Acceptance Test, Hardware Acceptance Test and other quality protocols as required by the customer.
• Act as the main point of contact for customer quality-related inquiries and concerns.
• Lead investigations into customer complaints, non-conformances, and warranty issues.
• Coordinate and execute root cause analysis (e.g., 5 Whys, Fishbone, DMAIC) and develop effective corrective and preventive actions (CAPA).
• Prepare and submit customer-required documentation such as 8D reports and quality alerts.
• Monitor and report on customer satisfaction metrics, including scorecards and audit results.
• Collaborate with internal teams (Engineering, Manufacturing, Supply Chain) to resolve quality issues and improve product performance.
• Support customer audits and visits, ensuring compliance with quality standards and expectations.
• Drive continuous improvement initiatives to enhance product quality and reduce defects.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Ensure compliance with ISO standards and other applicable regulations.

If you have the experience mentioned above please apply at our office at:

Location: Arrow Personnel 6301 Airport Freeway Haltom City, TX 76117 from 8am to 3pm Mon-Fri. You can also start online app at www.ArrowPersonnel.com. Questions please call us at Phone: 817-595-0440.

Pay:

From $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance

Experience:

• Customer service: 2 years (Preferred)
• Manufacturing facility: 2 years (Required)
• Shipping documentation: 2 years (Required)

Work Location:

In person