Customer Service Contact Center -CSR 1

Position Overview

This role focuses on delivering exceptional customer service by handling inbound/outbound calls, responding to inquiries, processing orders and applications, and ensuring compliance with HIPPA guidelines. The candidate will work in a fast-paced environment, uphold the company’s core values and mission, and contribute to an excellent customer experience.

Key Responsibilities

• Answer inbound and/or place outbound calls professionally.
• Respond to customer inquiries.
• Research required information using available resources.
• Provide customers with product and service information. Enter customer information.
• Process orders, forms, and applications.
• Identify and escalate priority issues, including complaints.
• Route calls to the appropriate resource.
• Comply with all HIPPA guidelines to protect all personal health information at all times.
• Follow company core Values and Mission.
• Ability to pass skills assessment during the recruitment/hiring process.
• Pass required background drug screening.
• Follow all Attendance & Performance metrics.
• Perform all other duties as assigned by management.

Required Qualifications

• Proficient in Microsoft Office.
• Knowledge of customer service principles and practices.
• Strong data entry/keyboard skills.
• Knowledge of administration and clerical processes.
• Excellent active listening and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• A passion for delivering an excellent customer experience.
• Must have a "can do" attitude and strong work ethic.
• Ability to work independently as well as in a team.
• High School Diploma, GED, or equivalent experience.

Preferred Qualifications

• 1+ years of experience in a fast-paced customer service role.
• Previous experience requiring clear and calm communication by phone.
• Previous experience with effective use of computer systems and maintaining good records.

Benefits & Perks

• MEDICAL & DENTAL, VISION AFTER 90 DAYS
• 403B CONTRIBUTION
• 7 PAID HOLIDAYS
• VACATION AND SICK TIME ACCRUAL