Remote Customer Service/Help desk Analyst- Part time/ Full time

Position Overview

Barney's Sweet Shop is looking for a Remote Customer Service/Help desk Analyst to join our team in Ashland City, TN. This position is available for both part-time and full-time hours. As a Customer Service/Help desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.

Barney's Sweet Shop is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.

Key Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, and chat
• Troubleshoot and resolve customer issues in a timely and efficient manner
• Document all customer interactions and resolutions in our CRM system
• Collaborate with team members to escalate and resolve complex issues
• Stay up-to-date on product knowledge and industry trends to provide accurate information
• Assist with training new team members on customer service best practices

Required Qualifications

• Previous experience in customer service or help desk support
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM systems
• High school diploma or equivalent

Benefits & Perks

• Compensation: $28 to $40 per hour
• Flexible scheduling with part-time and full-time options