Remote Customer Service Fraud Specialist

Position Overview

Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Respond to account inquiries, assist with lost/stolen reports, build credit card replacement orders, and complete shipping materials. Gain knowledge in identifying fraudulent credit card activity through training and experience.

Key Responsibilities

• Responds to 25 or more account inquiries per hour providing standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
• Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity.
• Builds the credit card replacement orders and completes shipping materials.
• Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

Required Qualifications

• High School Diploma or Equivalent
• A minimum of at least six months of contact center or work from home contact center experience in the last 18 months.
• Compensation:The pay for this role is $15.00 per hour. This is an entry level role and the pay is non-negotiable.
• You must be flexible and open to a work schedules that are mid shift to late shifts that include working the weekends as part of your weekly schedule.
• This role requires you to be on camera at all times.
• This role is not bonus eligible.
• This is a US based role only.

Preferred Qualifications

• 12 months of contact center or work from contact center experience in the last 18 months.
• Banking customer service.

Benefits & Perks

• Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.