Bilingual Call Center Representative (English & Spanish) for Tax Relief Company

Job Description

Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues.

This is a remote position so you must have good quality internet.

You will be developing a personal relationship with our callers so you must have strong people skills.

Primary Duties and Responsibilities:

• Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services
• Consistently gains customer commitment throughout the referral process
• Develops and maintains positive relationships with key referral sources
• Act as a liaison between service providers and the customer
• Draft communications to prospective customers (text)
• Accurately refer clients to the appropriate provider organization
• Maintains thorough understanding of competitors' strengths and weaknesses and USPs of our partners

Job Qualifications and Requirements:

• Fluent in: both English and Spanish
• Experience: A minimum of 2 years' proven sales experience preferred
• Preferred experience: in customer service, call centers, sales
• Experience in: developing text and all strategies
• Skills: Excellent speaking, written, and verbal communication skills.
• Ability: to establish and develop relationships with leads
• Ability: to clearly communicate with customers through phone call and email
• Results driven: documented success in exceeding goals or objectives.
• Education: High School Diploma required
• Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
• Job Type: part time (full time available after trial period)

Schedule:

• Monday to Friday
• Working Remotely