Logistics Operations Engineer

Position Overview

At KNAPP, we “Make Complexity Simple” by leveraging cutting‐edge software, AI, and robotics to revolutionize warehouse management (WMS) and control (WCS) systems. In this role, you will oversee and support our intelligent automation systems, ensuring system stability and efficiency, troubleshooting technical issues, and guiding enhancement initiatives that keep our operations at the forefront of logistics automation.

Key Responsibilities

• Oversee the functionality of WMS and WCS software in warehouse operations.
• Monitor system hardware and software, and promptly identify and resolve issues—including critical mechanical problems.
• Increase system stability by managing incidents, problems, and changes, ensuring ITIL compliance and optimized performance.
• Enhance system efficiency through continuous process analysis, troubleshooting, and the implementation of operational improvements.
• Support commissioning and on-site projects, including planning, testing, and customer training on the KiSoft Warehouse Management and Control System.
• Generate detailed reports using proprietary reporting tools and SQL to assist in decision-making and system enhancements.
• Provide rapid technical support and manage on-site release management in close consultation with customers.

Required Qualifications

• Competent knowledge of software applications and SQL.
• Technical expertise in Linux, Windows 10, and Windows Server environments.
• Familiarity with Oracle databases, PL/SQL, and programming in Java and/or C++.
• Understanding of hardware, server, and workstation construction—and how mechanical and electrical machinery functions.
• Ability to work independently as well as part of a team, with a basic grasp of software development concepts and proficiency in Microsoft Office.
• Experience in software commissioning is an advantage.

Benefits & Perks

• Industry competitive compensation with a salary range of $70,000 - $100,000.
• Great benefits with competitive employer contributions—including health, dental, vision, life insurance, Flexible Spending Accounts, and Short & Long Term Disability.
• 401k with employer match and no vesting.
• Paid Vacation & Holidays, Profit Sharing, and Paid Parental Leave.
• Subsidized child-care, Tuition Reimbursement, and Pet Insurance.
• Corporate Social Responsibility initiatives including recycling, sustainability, and volunteering programs.

KNAPP is an equal opportunity employer committed to fostering a supportive, innovative, and respectful work environment for all individuals. Due to the safety‐sensitive nature of this position, strict adherence to our drug‐free workplace policy is required, with all candidates subject to drug screening.