Client Services Representative

Position Overview

MedVet is thrilled to announce its newest location in Atlanta, Georgia. Located in the northeastern quadrant near Brookhaven and North Druid Hills, MedVet is the nation’s premier veterinary‐owned and led organization, where all caregivers have the support of veterinary leadership committed to medical excellence and continuous improvement.

At MedVet Atlanta, our advanced, collaborative 24/7 emergency and multi‐specialty hospital is set in a state-of-the-art 20,000 sq ft facility. We are seeking a Client Service Representative for the 2nd shift who will serve as the first point of contact for our clients, ensuring a smooth, compassionate, and effective MedVet Experience.

Key Responsibilities

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Required Qualifications

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Flexibility with work hours and the ability to work additional hours when necessary
• Critical thinking skills and the ability to anticipate needs inter & intra-departmentally
• General computer competency (including Microsoft Word and Excel)

Preferred Qualifications

• Previous experience in a veterinary setting

Benefits & Perks

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-call Pay
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance
• Elective Short-Term Disability, Life and Accident Insurance and company-paid Long Term Disability
• Continuing Education Opportunities and Assistance Program