Bilingual Human Resources Generalist, Service Center

Position Overview

Your Opportunity as the Bilingual HR Generalist, Service Center in Orrville, OH. In this role you will be the first point of contact for employees, retirees, and dependents, ensuring timely responses about HR policies and benefit programs. You will use unique telephony and knowledge management systems along with Workday’s case management tool to track requests and provide project-based assistance with health, welfare, retirement benefits, time tracking, and employee pay. Enjoy a Hybrid work arrangement with a 45% in-office expectation.

Key Responsibilities

• Serve as the first point-of-contact for current and former Smucker employees and select non-employees regarding HR policies and procedures.
• Demonstrate broad knowledge of HR policies to provide accurate, customized responses using a knowledge base and unscripted methods.
• Draft and update internal knowledge resources as needed.
• Analyze complex information to identify issues and determine root causes, resolving or escalating as appropriate.
• Prioritize, process, and track employee requests via a case management system while assisting and training team members.
• Specialize in designated HR areas as a “team lead” and support day-to-day procedures and policies.
• Execute and manage Workday transactions including new hire onboarding, terminations, job or compensation changes, ensuring data integrity.
• Deliver excellent customer service and translate HR communications to Spanish as needed.

Required Qualifications

• Bachelor’s degree in Human Resources or a related field.
• General knowledge of HR policies and practices.
• Familiarity with HRIS systems; experience with Workday is a plus.
• Proficiency in Excel and data analysis to support team improvements.
• Strong customer service skills with an ability to adapt and respond to diverse employee needs, including handling difficult interactions.
• A sense of urgency and ability to meet tight deadlines while working under pressure.
• Excellent interpersonal skills across all levels of management with a commitment to confidentiality and compliance.
• Bilingual in Spanish and English.

Benefits & Perks

• Our Total Rewards benefits program designed to meet your physical, emotional, and financial needs.
• Continuous opportunities to learn, grow, and develop professionally.
• A supportive and inclusive culture built on our core values and Basic Beliefs.
• An environment that celebrates uniqueness, promotes career development, and ensures effective collaboration.