Senior Desktop/End User Support Engineer
Job Description
Role Overview
• Deliver high-touch, in-person and remote support across the firm’s technology stack, including Microsoft 365 (Outlook, OneDrive, SharePoint), Exchange, GlobalProtect, Lenovo X1 laptops, Azure Virtual Desktop, and related platforms
• Build trusted relationships with executives including CEOs, CFOs, Managing Directors, and Traders
• Partner closely with systems, network, and application teams to ensure resilient, scalable, and secure solutions
• Participate in and execute both tactical initiatives and longer-term global technology projects
• Proactively identify issues through log analysis and system behavior, resolving problems before business impact
• Gather business requirements and drive adoption of new tools through concise documentation, training, and direct engagement
Qualifications
- • 3-5 years of experience in End User / Desktop / IT Support within hedge funds, investment banks, or similar financial institutions
- • Strong expertise in:
- • Microsoft 365, Intune, Outlook, OneDrive, SharePoint
- • Windows 11, Azure Virtual Desktop, Active Directory, Group Policy, PowerShell
- • SCCM administration, automation scripting
- • VPN clients, desktop and laptop hardware, mobile device support (iOS & Android)
- • Experience supporting market data applications and VoIP systems
- • Comfortable operating under pressure, prioritizing issues, and making decisions with limited information
- • Excellent communication skills with the ability to engage confidently at all organizational levels
- • Strong documentation and live training capabilities
- • A data-driven, detail-oriented mindset with a focus on reliability and execution
The Ideal Candidate
You take ownership, operate calmly in high-stakes environments, and bring both technical expertise and sound judgment to every interaction. You value precision, discretion, and teamwork—and you take pride in enabling others to perform at their best.
If you’re interested in learning more or would like to apply, please reach out directly.