Desktop/tech Support: I (Junior)-

Position Overview

We are offering a contract to hire employment opportunity for a Desktop/Tech Support: I (Junior) role in Wimauma, Florida. In this role, you will be supporting and maintaining organizational computer systems, desktops, and peripherals. This includes diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment to ensure optimal workstation performance. You will be responsible for providing professional and courteous customer service while assisting users with their technical issues. The position requires a strong understanding of various operating systems and networking concepts, as well as the ability to troubleshoot and resolve issues effectively. You will work both independently and as part of a team, showcasing your time management and organizational skills. Proficiency in programs such as Service Now, Active Directory, and Microsoft 365 is essential for success in this role.

Key Responsibilities

• Diagnosing and resolving issues related to computer software, operating systems, hardware, and networking.
• Configuring and imaging laptops and desktops, including SCCM imaging using thumb drives.
• Repairing and troubleshooting laptops, desktops, monitors, printers, and company-owned mobile devices.
• Troubleshooting Wi-Fi and VPN connection issues.
• Providing professional and courteous customer service.
• Supporting end-user desktop and laptop operating systems.
• Utilizing excellent verbal and written communication skills to assist and guide users.
• Demonstrating good problem-solving and critical thinking skills.
• Working both in a team and independently, showcasing strong time management and organizational skills.
• Utilizing proficiency in programs such as Service Now, Active Directory, and Microsoft 365.

Required Qualifications

• Demonstrated proficiency in customer service.
• Proven experience in technical support.
• Strong knowledge of Microsoft products and services.
• Experience in workstation support.
• Ability to troubleshoot technical issues effectively.
• Understanding of networking concepts.
• Knowledge of Active Directory.
• Experience in deskside support.
• Excellent time management skills.
• Familiarity with various operating systems.
• Ability to manage and support computer systems.
• Degree or diploma in Computer Sciences is preferred.
• Knowledge of desktop and laptop hardware.
• Ability to work onsite as required.
• Familiarity with peripheral equipment, printer hardware, and VPN technologies.
• Strong written communication skills.
• Experience with mobile device support.
• Critical thinking and problem-solving abilities.
• CompTIA A+ certification is a plus.
• Proficiency in English.

Preferred Qualifications

• CompTIA A+ certification is a plus.

Benefits & Perks

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan