Systems Administrator

About 2Fifteen Tech

2Fifteen Tech is a Salt Lake City-based technology consulting firm, founded in 2014. We’re a privately-held IT provider committed to delivering value, expertise, and trust. We support and consult our clients so they can focus on what they do best.

We have a wide range of technical expertise and are looking to add to that with this position. As consultants and trusted partners, we are expected to be our client’s front-line IT support, and we support them with care and expertise.

We differentiate ourselves from typical managed service providers through our expertise in Apple and Google environments, and are looking for someone who has the drive and the passion to help us achieve our vision. While expertise is helpful, we’re looking for a reliable individual who will work hard and be a contributing member of the team.

Position Summary

The primary responsibility for this position is to support our customers by working closely with the service desk team, with a focus on escalated and complex technical issues. This includes diagnosing, troubleshooting, and resolving issues in a timely and professional manner, while contributing to long-term solutions and improved system reliability. This is a technical position, and support topics may include networks, cloud platforms, endpoint management, security, and infrastructure systems.

2Fifteen Tech provides training and opportunities to grow technical skill sets and certifications that support the role. We are committed to improving our team and expect individuals in this position to be open to learning, developing their expertise, and receiving feedback. This role also contributes to the broader success of the team by sharing technical knowledge, improving documentation, and helping refine how support is delivered.

2Fifteen Tech supports a wide range of client environments with varying endpoint types and infrastructure needs. As an Apple Technical Partner, many environments are Apple-focused or hybrid. For this position, it is beneficial to have experience with macOS and Windows administration, as well as familiarity with Google Workspace, Microsoft 365, and other cloud-based technologies. Experience with structured support practices such as ITIL is helpful in contributing to effective service delivery.

Qualifications:

Technical Experience

• 3+ years of experience in systems administration, IT support, or MSP environments.
• Strong experience with Apple ecosystems (macOS, iOS).
• Experience administering Google Workspace and/or Microsoft 365.
• Familiarity with MDM tools (Jamf, Mosyle, Iru, etc.).
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi-Fi).
• Exposure to security best practices and endpoint protection.

Skills & Approach

• Strong troubleshooting and problem-solving skills with attention to detail.
• Ability to communicate clearly with both technical and non-technical users.
• Organized and able to manage multiple client environments and priorities.
• Comfortable working both independently and collaboratively within a team.

Nice to Have

• Apple certifications (ACSP or similar).
• CompTIA A+, Network+, Security+, or equivalent.
• Experience in a managed services environment.

Key Responsibilities

IT Systems & Device Management

• Administer, monitor, and maintain client systems across macOS, iOS, and Windows endpoint environments.
• Manage device deployment, configuration, patching, and security using MDM platforms.
• Provision and support hardware, software, and user environments.

Cloud Platform Administration

• Administer and support Google Workspace and Microsoft 365 environments, including identity, email, and collaboration tools.
• Assist with migrations, tenant configuration, and ongoing optimization of cloud services.

Infrastructure & Network Operations

• Support and maintain networking environments including firewalls, VPNs, and wireless infrastructure.
• Monitor system health, backups, and performance, and proactively address issues.
• Assist with implementation of new infrastructure and improvements to existing environments.

Help Desk & Client Support (Escalations & Technical Enablement)

• Serve as a senior technical escalation point for complex or non-routine support issues that require deeper systems, networking, or cloud expertise.
• Focus on resolving technically challenging issues and contributing long-term solutions, rather than working from a high-volume, queue-based support model.
• Collaborate with help desk technicians by providing technical insight, advanced troubleshooting support, and architectural context on escalated tickets.
• Act as a technical resource for the support team, sharing knowledge and best practices through hands-on problem solving, documentation, and examples.
• Perform root-cause analysis and implement durable fixes to reduce repeat issues and unnecessary escalations.
• Support client communication on escalated issues when deeper technical explanation or reassurance is needed.
• Contribute to internal documentation and technical standards that improve consistency and efficiency.
• Help refine escalation paths, and technical workflows based on real-world support experience.

Security & Best Practices

• Implement and support practical, right-sized security measures across client environments.
• Assist with monitoring, remediation, and continuous improvement of security posture.

Documentation & Process Improvement

• Maintain accurate documentation of systems, environments, and procedures.
• Contribute to internal process improvements, automation, and standardization efforts.

Culture

As a company committed to providing our customers with the highest quality of service, we stand behind these core beliefs:

• Be Accountable
• Be Innovative
• Be Transparent
• Be Capable
• Be Driven
• Be a Contributor

These beliefs are a reflection of our culture. When committed to them, our people differentiate 2Fifteen Tech from its competitors as well as those in other areas of the service industry. We take care of our customers, each other, and those we might not be able to help directly. We invest heavily in the success of our team and expect them to reciprocate by nurturing and contributing to the culture of 2Fifteen. We strive to always be our best pushing our comfort zones.. We inspire our people to push boundaries, question assumptions, and, ultimately, innovate.

Job Type:

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Holiday pay
• Hourly pay

Application Question(s):

• Do you have reliable transportation to get to our office/client sites? (215 does mileage reimbursement)
• Can you consistently work M-F 8:30-5:30?
• What operating systems have you worked with or are familiar with?
• What technical certifications do you have, if any?
• What types of MDM/RMM tools do have experience with?

Work Location:

Work Location: In person