Onboarding Specialist - Level I Remote

Position Overview

AlignOps is a rapidly growing technology provider serving the construction industry. We empower construction operations with innovative tools that increase productivity, improve safety, and boost profitability. As an Onboarding Specialist – Level I, you will be the primary liaison for new customers, ensuring a seamless implementation and adoption of AlignOps solutions while strengthening trusted relationships.
This is a full-time remote position located in the United States.

Key Responsibilities

• Lead onboarding projects for a defined portfolio of customers, acting as the main point of contact to drive successful implementation and adoption.
• Facilitate the strategic deployment of AlignOps products, including the implementation of standard integrations tailored to customer needs.
• Provide role-based product consulting and customized support to administrators, supervisors, and employees for effective software utilization.
• Proactively resolve customer challenges, addressing technical and onboarding issues with clear, empathetic, and professional communication.
• Cultivate trusted relationships with customers through reliable and results-oriented interactions.
• Ensure timely and effective rollout of software solutions, aligning with customer expectations and business objectives.
• Identify and escalate high-priority issues, resolving them efficiently while maintaining customer trust.
• Partner with customers to understand their goals and align them with relevant product features.
• Create, update, and refine onboarding resources, including technical documentation and training materials.
• Collaborate with Product, Sales, and Support teams to enhance customer experiences through continuous feedback.
• Monitor and document onboarding progress to ensure a consistent and scalable customer experience.
• Contribute to process improvements by leveraging insights from customer interactions.
• Participate in team projects and initiatives to advance the efficiency and effectiveness of the onboarding program.
• Occasional travel may be required to represent the company in client engagements, industry conferences, or project activities.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree in business, project management, or a related field is preferred; high school diploma or equivalency is required.
• 1+ years of experience in client-facing roles, project management, or onboarding; experience in customer service or software implementation is a strong plus.
• Demonstrated ability to manage multiple concurrent projects with varying priorities and deadlines.
• Proven experience in leading product consulting initiatives, whether virtually or in person.
• Exceptional communication and interpersonal skills with the ability to simplify complex solutions and resolve conflicts empathetically.
• Strong problem-solving skills and technical aptitude for addressing customer challenges, including high-priority issues.
• Experience creating and maintaining comprehensive documentation to support scalable onboarding processes.
• Proficiency with business productivity tools such as Google Workspace or Microsoft Office Suite for project tracking and documentation.
• Detail-oriented and process-driven mindset with a commitment to continuous improvement.

Preferred Qualifications

• Familiarity with Salesforce or other CRM tools.

Benefits & Perks

• Compensation: US base salary range for this full-time position is $55,000-$65,000. Salary is determined by role, level, and location.
• Benefits: The AlignOps benefit program includes health, dental, and vision coverage, along with disability, life insurance, PTO, and a 401(k) plan.