Senior Sales Ambassador (San Diego, CA )

Position Overview

Abbott is a global healthcare leader that helps people live more fully at all stages of life through breakthrough science and innovative solutions in diagnostics, medical devices, nutritionals, and branded generic medicines. In this remote opportunity based in the San Diego, CA area, the Senior Sales Ambassador will act as the primary account management contact for the Core Laboratory Diagnostics brand. This role is essential in improving economic profitability, increasing customer loyalty, and driving revenue growth while requiring up to 75% travel.

Key Responsibilities

• Act as a trusted partner to existing customers to build promoters and achieve targeted retention rates.
• Manage and drive account development according to strategic plans, focusing on value expansion and economic profitability.
• Perform assay integrations and support the technical needs of the laboratory.
• Improve and maintain customer satisfaction to enhance retention and enable value expansion.
• Drive customer satisfaction and loyalty by resolving issues and supporting operational business reviews with key lab contacts.
• Coordinate order, delivery, and billing processes.
• Assess customer operations and identify opportunities for operational or service improvements.
• Collaborate with Enterprise Account Managers (EAM) to renew or extend contracts, reducing competitive threats.
• Develop and execute account plans to ensure customer satisfaction and drive value expansion opportunities.
• Elevate customer challenges immediately in partnership with the service organization.
• Support implementation processes on new accounts, including project ordering, instrument installation, and assay validation.
• Adhere to Abbott guidelines, policies, and procedures.

Required Qualifications

• Bachelor's degree or equivalent relevant experience.
• Minimum of five (5) years relevant experience with instrumentation in a laboratory environment, field service, or technical call center for Diagnostics products.
• Experience providing technical product application and/or hardware support.
• Experience interfacing directly with customers.
• Strong people engagement and communication skills.
• Troubleshooting and problem-solving skills.
• Competency in computer skills (MS Office).
• Ability to travel up to 50% within the assigned territory and to other domestic business locations.
• Valid Driver's License.

Preferred Qualifications

• Bachelor's degree in Business, Biomedical, Engineering, Electrical, Mechanical, Medical Technology, or Commercial.
• 3+ years of relevant healthcare or sales experience.

Benefits & Perks

• Compensation: $75,300.00 - $150,700.00 (Range may vary by location)
• Career development with an international company where you can build the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO in the next calendar year.
• An excellent retirement savings plan with high employer contributions.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit for an affordable path to a bachelor's degree.
• A company recognized as a great place to work globally and admired for diversity, support for working parents, and leadership in science.