Complaints Handling Investigator - Remote (Entry Level)

Position Overview

We are seeking a Complaints Handling Investigator for a Medical Devices Company in Salt Lake City, UT. This full‐time role (40.00 hours/week, 1st Shift) is a Contract on W2 position (Need US Citizens Or GC Holders Only) with a duration of 3+ Months. The role falls under Sales Support and is ideal for an entry level professional who is eager to contribute to the accurate handling of complaint data.

Key Responsibilities

• Transcribe data into the complaint handling system by opening new files, linking files, entering approved investigation data, and transferring complaint data into regulatory reports for submission.
• Transfer complaint details from one database to another as needed.
• Run queries of upcoming regulatory reports that need to be submitted to regulatory agencies.

Required Qualifications

• Two to four (2-4) years' experience in a related area or equivalent.
• Demonstrated human relations and communication skills.
• Experience with word processing, spreadsheets, presentation software, and strong letter composition skills.
• Ability to learn new databases through guided training.
• Proficiency in Microsoft suite and general computer skills.
• Excellent grammar, writing, editing, and proofreading competency.
• Strong organizational and functional skills.
• Superior interpersonal communication abilities.
• Ability to maintain confidentiality of sensitive information in compliance with HIPPA regulations.
• Capability to work independently, prioritize tasks, and maintain excellent attention to detail.
• Proven ability to handle a large volume of work in an organized manner and perform well under pressure.