Work from Home Inbound Customer Service (North Carolina)

Position Overview

Join our team as a Work at Home Inbound Customer Service Representative and enjoy the flexibility of a part‐time, seasonal role that fits your schedule. In this position you will maintain positive customer relations, process orders, verify customer information, track packages, and answer inquiries while navigating multiple computer systems. Start at $14.00 per hour and earn upsell commission on top!

Key Responsibilities

• Maintain positive customer relations by addressing a variety of product-related questions and concerns.
• Take orders, verify customer details, track packages, and provide accurate information.
• Navigate through multiple systems using your computer and keyboard (including function keys) while on calls.
• Adhere to prescribed training sessions and work schedules.
• Ensure your home computer setup meets company technical requirements.

Required Qualifications

• Must be 18 years or older and reside in Alabama, Arkansas, Florida, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.
• Own a PC or Laptop with a current and supported MS Windows 11 Operating System.
• Meet minimum computer requirements: a processor meeting 2.1GHz (AMD) or 1.8GHZ (INTEL), at least 4GB RAM, and 10GB of free hard disk space.
• Have dedicated high-speed, wired internet (minimum download: 4.0 MBPS; upload: 2.0 MBPS).
• Access to a wired USB headset and a keyboard with function keys.
• Be available for mandatory training sessions (shift options available).

Preferred Qualifications

• A PC or Laptop that meets enhanced specifications: AMD Ryzen 2nd Generation or newer, or INTEL i-series 8th Generation or newer with at least 8GB RAM.
• Dedicated high-speed, wired internet with faster speeds (download: 10.0 MBPS; upload: 5.0 MBPS).
• Additional accessories such as dual monitors, webcams, and an external mouse are recommended.

Benefits & Perks

• Performance Based Pay/Incentives: Earn job performance pay and incentive-based bonuses.
• Shift Premium Pay: Additional compensation for 2nd, 3rd, and Weekend shifts.
• Holiday Pay: Available for employees returning for their fifth consecutive season.
• Employee Discounts: Enjoy discounts of up to 50% at our catalogs and Employee Mini Stores.
• Flexible work schedules tailored to your availability.
• Access to Booster Discount Certificates for purchasing company products.