<section style="margin-bottom: 20px;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 20px 0 10px 0;">Position Overview</h2>
 <p style="margin-bottom: 15px; line-height: 1.6;">
 RemX is seeking a Call Center Customer Service Agent. You will be responsible for processing payments for Insurance Carriers on behalf of Banks for escrow payments on mortgages. You will make payments in various ways, via software, Carrier website, automated phone system, or through phone conversations with Carrier Customer Service Reps.<br>
 Title: Call Center Agent (Billing &amp; payment processing for B2B)<br>
 Type: Temp To Hire<br>
 <strong>Location:</strong> Onsite (Knoxville, TN 37923)<br>
 <strong>Salary:</strong> $18<br>
 Start Date: February<br>
 <strong>Schedule:</strong> Mon-Fri 8am-5pm EST
 </p>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 15px 0;">Key Responsibilities</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;">Interface with a CRM-based software UI to update payment status</li>
 <li style="margin: 10px 0; line-height: 1.6;">Escalate issues to Leads</li>
 <li style="margin: 10px 0; line-height: 1.6;">Make payments via web portal</li>
 <li style="margin: 10px 0; line-height: 1.6;">Make payments via automated payment processing phone system</li>
 <li style="margin: 10px 0; line-height: 1.6;">Make payments via conversation with Customer Service Carrier Reps</li>
 <li style="margin: 10px 0; line-height: 1.6;">Keep track of workload and progress each day</li>
 </ul>
</section>

<section style="background: #f8f9fa; padding: 20px; border-radius: 8px; margin: 20px 0;">
 <h2 style="color: #34495e; font-size: 1.2em; margin: 0 0 15px 0;">Required Qualifications</h2>
 <ul style="padding-left: 20px; margin: 10px 0;">
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Education:</strong> High School Diploma or GED</li>
 <li style="margin: 10px 0; line-height: 1.6;"><strong>Experience Required:</strong> (2) years in Call Center payment or billing environment</li>
 </ul>
</section>

(2) Years in Call Center payment or billing environment

Job Description

Position Overview

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Key Responsibilities

Required Qualifications

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