Customer Service Rep Full Time - Work From Home

Schuman Cheeseabout 1 month ago
Irvine, CA, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

[Call Center / Clerical / Remote] - Anywhere in U.S.

Salary: $25 - $32-hr DOE + 5% Bonus Eligibility

Benefits: Health-Dental-Vision / 401(k) with 4.5% match / Paid time off and holidays

As a Customer Service Rep, you will:

  • Assist customers with inquiries, complaints, and requests via phone, email, and chat;
  • Provide timely and accurate information about Schuman Cheese products, services, and policies;
  • Resolve customer issues and escalate as needed to ensure customer satisfaction;
  • Process orders, returns, and refunds in a timely manner;
  • Maintain customer records and update information as needed;
  • Collaborate with other departments to address customer needs and improve processes;
  • Contribute to a positive and professional work environment.

Hiring Immediately

Required Skills

Customer Service
Collaboration
Communication
Problem Solving
Order Processing
Data Entry
Time Management