Customer Service Rep Full Time - Work From Home
Schuman Cheeseabout 1 month ago
Irvine, CA, United States
Remote
Full-time
Junior Level (1-3 years)
Job Description
[Call Center / Clerical / Remote] - Anywhere in U.S.
Salary: $25 - $32-hr DOE + 5% Bonus Eligibility
Benefits: Health-Dental-Vision / 401(k) with 4.5% match / Paid time off and holidays
As a Customer Service Rep, you will:
- Assist customers with inquiries, complaints, and requests via phone, email, and chat;
- Provide timely and accurate information about Schuman Cheese products, services, and policies;
- Resolve customer issues and escalate as needed to ensure customer satisfaction;
- Process orders, returns, and refunds in a timely manner;
- Maintain customer records and update information as needed;
- Collaborate with other departments to address customer needs and improve processes;
- Contribute to a positive and professional work environment.
Hiring Immediately
Required Skills
Customer Service
Collaboration
Communication
Problem Solving
Order Processing
Data Entry
Time Management