BDC Customer Service Agent - World Toyota

Position Overview

CONSIDER A CAREER WITH US! World Toyota is a leader in retail sales and service in Atlanta, Georgia. To keep up with our expanding customer base, we are looking for the best and brightest BDC Customer Service Agents to join our service team.

Our philosophy at work is to provide a welcoming, friendly, and challenging team environment while ensuring our team members receive constant recognition for their performance. This merit-based growth opportunity helps us deliver the most dedicated and professional service to our customers.

Group 1, a Fortune 250 company, owns and operates automotive dealerships and collision centers in the United States and United Kingdom, offering a supportive team environment, great benefits, and ongoing training and support. If you align with our values of integrity, transparency, professionalism, teamwork, and respect, accelerate your career with us. Apply today or refer a qualified friend!

All applicants must pass pre-employment testing, including background checks, MVR, and drug testing to qualify for employment. Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.

Key Responsibilities

• Answer inbound sales phone calls, gather contract information, and add prospect details to Elead with accurate notes.
• Respond to leads and chats in a timely and professional manner with proper grammar, spelling, and punctuation.
• Follow up on phone inquiries and previous customers to drive dealership traffic.
• Assertively initiate dialogue with each assigned prospect by phone, email, and text.
• Prospect our existing customer base to identify and cultivate sales opportunities, promoting retention and brand loyalty.
• Call unsold showroom traffic to uncover reasons for not purchasing and communicate feedback to management.
• Build rapport with prospects, assess customer needs, and provide the necessary tools and information for purchase decisions.
• Collaborate with the Sales Manager to ensure customer needs are met and records are accurate and updated.
• Earn and maintain BDC Representative and Sales Consultant certification with Toyota.
• Complete daily organizational tasks and ensure all responsibilities are met.
• Maintain an outbound call average of 80 or more calls per day.
• Stay informed about the dealership's vehicles, promotions, and services to provide accurate information.

Required Qualifications

• Previous experience in a call center, customer service, or automotive BDC is preferred.
• Strong communication and active listening skills.
• Ability to multitask and manage a high volume of calls and emails.
• Proficiency in CRM software (eLeads) and basic computer skills.
• Goal-oriented and motivated by performance-based incentives.
• Professional, friendly, and persuasive demeanor.

Benefits & Perks

• Health, Dental & Vision Insurance
• Life & Disability Insurance
• 401(k) plan with company match
• Paid Vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training and advancement opportunities