Family Care Call Center Representative

Position Overview

Foundation Partners Group is revolutionizing the funeral industry with over 160 locations nationwide. Our team is at the heart of compassionate care for families, and we are transforming the industry one life, one family, and one community at a time. We are currently seeking a Family Care Specialist-Call Center for Tulip Cremation. In this remote role, you will support families through the end-to-end cremation process via phone, online, and email, ensuring an exceptional experience.

Key Responsibilities

• Build a clear understanding of Tulip's product to effectively explain why Tulip is the best choice for families.
• Familiarize yourself with industry processes and regulations to execute work efficiently and accurately.
• Complete and file all necessary paperwork and permits.
• Order death certificates promptly from the county upon registration of a death.
• Collaborate with suppliers and partners, communicate issues quickly, and build strong relationships.
• Handle sensitive and challenging customer situations, escalating cases when needed.
• Support the team in delivering exceptional service to every family.

Required Qualifications

• Caring, empathetic, and committed to providing best-in-class service to customers.
• Previous experience in a call center or customer service role.
• Ability to work effectively from home.
• Strong attention to detail and the ability to thrive in a fast-paced environment.
• Proficiency with technology and assisting families with online forms.
• Experience in the funeral industry is a plus.

Benefits & Perks

• Complete career paths for entry-level professionals, students, veterans, and experienced team members.
• Unique ShareLife® technology that enables one-of-a-kind life celebrations for the families you serve.
• Competitive salaries and performance incentives
• Team member referral program.
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay.
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability.