Phoenix, AZ - Business Operations - AZDOR - Education and Compliance - Call Center Agent

Customer Service Representative (Remote – Phoenix Area)

Must live within 1 hour of Phoenix or Tucson
Remote (Day 1 onsite for orientation)

Schedule:

Position Overview

We are seeking Customer Service Representatives to support a high-volume call center handling tax-related inquiries for individuals and businesses. This role requires strong multitasking, attention to detail, and a commitment to delivering excellent customer service in a fast-paced environment.

Key Responsibilities

• Handle high-volume inbound calls professionally and efficiently
• Resolve Tier 1 customer issues
• Review and update taxpayer accounts
• Verify and document customer information across multiple systems
• Educate customers on tax policies and available resources
• Assist with payment arrangements
• Maintain accurate and detailed documentation
• Meet performance and productivity expectations

Required Qualifications

• Minimum 1 year of recent call center experience (non-dispatch, non-switchboard)
• Strong multitasking and organizational skills
• Basic computer skills (Microsoft Word, Excel, Google Workspace)
• Basic math skills (addition, subtraction, multiplication, division)
• Excellent verbal and written communication skills
• Ability to retain and apply new information quickly
• Reliable attendance and strong work ethic

Preferred Qualifications

• Bilingual Spanish
• Experience in banking, finance, insurance, or similar industries
• Experience with process improvement initiatives

Additional Requirements

• Must pass background check, fingerprinting, and AZ tax record review (last 5 years)
• Must attend Day 1 onsite orientation
• Must have reliable, hardwired internet connection
• Must be able to transport company equipment (desktop, monitors, etc.)
• Resume, Right to Represent (R2R), and Cover Letter required

Training & Assignment Details

• Training: 3 weeks | 8:30 AM – 5:00 PM (mandatory attendance)
• Schedule may vary and will be assigned based on business needs
• Fully remote after onboarding
• Contract role (approx. 6 months) with potential for extension or permanent hire

Benefits

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

About the Company:

Company: Nesco Resource

Companies need talent. You want job opportunities.

That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.

We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.

When you need to find a job, we're your partner.

Company Size: 10,000 employees or more

Industry: Staffing/Employment Agencies

Founded: 1956

Website: https://nescoresource.com/