Debt Collections

Position Overview

We are seeking a highly motivated and experienced Debt Collection Agent to join our team. This role offers a Work-from-Home setup. The ideal candidate will possess strong negotiation skills and a proven track record in recovering delinquent accounts.

Key Responsibilities

• Contact debtors via phone, email, and mail to collect outstanding debts.
• Negotiate payment plans and settlements in accordance with company policies and procedures.
• Document all collection activities accurately and efficiently.
• Conduct skip tracing to locate and contact debtors.
• Able to achieve monthly collection goals.

Required Qualifications

• At least 1 year of Debt Collection experience.
• Strong negotiation skills with a proven ability to recover delinquent accounts.
• Experience with 3rd party collection is a plus.
• Excellent communication skills and the ability to handle difficult conversations with professionalism.
• Strong organizational skills and attention to detail.
• Proficient in Evolution, SecureCRM, Symplicity, and other collection software.

Equipment Requirements

• Noise-Canceling Headphones: Essential for clear and professional audio.
• Reliable Internet Connection: At least Wi-Fi 5 (802.11ac) or Wi-Fi 6 (802.11ax) for optimal speed and stability.
• Backup Internet Source: With a speed of 2050 Mbps to avoid interruptions.
• Backup Power Supply: To stay operational during power outages.
• Wired Connection: Ethernet/LAN cable for consistent internet performance.
• Laptop Requirements: Core i5 processor or better, with at least 8GB RAM for smooth multitasking.