Entry-Level Computer Helpdesk Support Associate
New Jersey Professional Group2 months ago
Millville, NJ, United States
On-site
Full-time
Beginner Level (< 1 year)
Job Description
Position Overview
Our client, a well-known company in Millville, is hiring Computer Support Assistants. In this role, you will be an integral part of the Help Desk team, the primary hub for technical assistance and support related to computer systems, hardware, and software. You will support the Help Desk Support Specialists by answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving problems in a timely and professional manner.
Key Responsibilities
- Answer users' questions and provide technical assistance promptly.
- Train users on basic system and computer functions.
- Address system and user issues effectively and resolve them in a professional manner.
- Support the Help Desk Support Specialists as an essential member of the IT team.
Required Skills
Technical Support
Communication
Troubleshooting
User Training
IT Support
Customer Service
Hardware/Software Installation
Problem Solving