Marketing Manager - Customer Experience

Position Overview

Direct Supply is building the future of healthcare technology with industry-leading products, solutions, and platforms to improve the lives of millions of seniors and those who care for them. In the Marketing Manager – Customer Experience position, you will lead efforts to elevate how Direct Supply engages with customers through premier tradeshows, strategic campus visits, and transforming our showroom into a future-focused Customer Meeting Center. Your role is pivotal in aligning immersive, high-impact experiences with business objectives and bringing our brand to life through personalized, memorable customer interactions.

Key Responsibilities

• Lead the transformation of a traditional showroom into a multi-purpose Customer Meeting Center through a phased plan and long-term strategic vision.
• Drive customer engagement strategy and ensure brand consistency across both physical and digital environments.
• Collaborate with cross-functional teams to integrate technology, storytelling, and design elements that reflect the brand and support strategic priorities.
• Apply strategic planning and project management expertise to deliver seamless execution across multiple workstreams.
• Oversee strategy and execution for top-tier tradeshows, including messaging, engagement, and alignment to sales pipeline goals.
• Lead end-to-end planning and delivery of on-campus customer visits, ensuring high-impact, personalized experiences.
• Develop scalable, repeatable processes for visit execution and feedback collection to continuously improve satisfaction and outcomes.
• Support the alignment of experiential marketing touchpoints with broader customer insight initiatives to inform business decisions.
• Manage vendor relationships for design, construction, and digital experience to support showroom transformation and event needs.

Required Qualifications

• Bachelor’s Degree in Marketing, Communications, Business, or a related field.
• 6+ years of experience in marketing or customer experience roles.
• Strong background in project leadership, stakeholder engagement, and vendor management.
• Track record of delivering customer-centric experiences that drive measurable results.
• Experience with space planning or experience design is a plus.
• Exceptional organizational and communication skills.

Preferred Qualifications

• Experience with AV/digital technology integration preferred.
• Experiential marketing certifications a plus.

Benefits & Perks

• Generous benefit package available.