Remote Call Center Representative
Job Description
Position Overview
Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high-maintenance assets. As a Call Center Representative, you will assist existing customers with changes to their insurance policies from one of Jerry’s 55+ insurance carrier partners, processing service requests and answering policy-related questions. Your efforts will help retain policyholders and make a measurable difference in the lives of millions.
About Jerry: Jerry is America’s first and only AllCar app. Backed by artificial intelligence and machine learning, we simplify car ownership by automating maintenance, insurance, financing, and safety services. With over 5 million customers, a 4.7 star rating in the App Store, and more than $240 million in financing raised, we’re revolutionizing how people manage their cars.
Schedule: Monday, Tuesday, Friday, Saturday: 6am – 4:30pm ET
Key Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, updating lienholder information, and sending policy documents
- Assist customers with questions regarding policy coverages, benefits, and making changes to their existing policies
- Work to retain Jerry policyholders by actively identifying solutions for customers at risk of cancellation
Benefits & Perks
- Hourly wage: $18.00 - $21.00
- P&C License: We cover the cost of your license (expected within 60 days after starting)
- Insurance: Medical, dental, and vision coverage plus a 401K match
- Remote Work: Opportunity to work remotely with work equipment provided
- Training & Mentorship: Ongoing training and mentorship from our leadership team
- Schedule: Monday, Tuesday, Friday, Saturday: 6am – 4:30pm ET