Manager, Sales and Customer Service-Herald Square Beauty

Position Overview

Macy’s is more than just a store – it’s a story spanning over 160 years of innovation, tradition, and memorable moments. As the Manager, Sales & Customer Service, you will ensure that the very best of Macy’s is always on display. By seeing the store through the customers' eyes, you will lead initiatives to boost shopper loyalty while upholding Macy’s renowned standards for customer service in a fun and inclusive environment.

Key Responsibilities

• Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences.
• Exceed sales goals by leading Macy’s initiatives through coaching, recognition, and optimizing productivity and efficiency.
• Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results.
• Manage selling support, including the stockroom, signing, equipment, and merchandising.
• Support other operational areas such as OMNI, Style, and Asset Protection.
• Conduct ongoing talent analysis and establish career progression plans for key positions to retain top talent and reduce turnover.
• Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas.
• Interview, hire, train, coach, develop, coordinate, evaluate, and discipline both direct and indirect reports to meet or exceed performance standards.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections among colleagues, customers, and communities.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.

Required Qualifications

• Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team.
• Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor.
• Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity.
• Analytical Skills: Ability to review and utilize sales and rewards data to develop improvement strategies.
• Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising.
• Cross-functional Support: Capability to support areas such as OMNI, Style, and Asset Protection.
• Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent.
• Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues.
• Communication Skills: Clear and effective communicator, writer, and presenter.
• Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices.
• Education & Experience: Candidates with a Bachelor’s degree or equivalent work experience are encouraged to apply; candidates with a High School diploma or equivalent with 3-5 years of retail management experience are also welcome.
• Physical Requirements: Must be able to perform heavy lifting, constant moving, standing, and reaching. Ability to stand for at least two consecutive hours, lift at least 30 lbs, stoop, kneel, crouch, and climb ladders. Requires strong close vision, color vision, depth perception, and focus adjustment.
• Flexibility: Able to work a schedule based on department and company needs.

Benefits & Perks

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits, including comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning, leadership development, and opportunities to make a difference through community involvement.

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement