Office & Operations/Facilities Manager, Miami (FL, US)

Position Overview

Swiss Re is seeking an experienced and highly engaged Office & Operations/Facilities Manager based in Miami, FL. In this role you will oversee five key locations—Miami, Alpharetta, Washington, D.C., Lansdale (PA), and Midlothian (VA)—and partner with local business leaders and the Head of CRES East Region to drive operational excellence, manage facility operations and capital projects, and deliver exceptional workplace experiences.

Key Responsibilities

• Serve as the primary point of contact for employees, executives, stakeholders, and tenants across all five locations.
• Build strong relationships with site leads and local business leaders to proactively address needs and deliver best-in-class customer service.
• Coordinate onsite events, conferences, and large-scale meetings in partnership with the Events Management Team.
• Oversee day-to-day facility operations in Miami and Alpharetta, with governance oversight for the Washington, D.C., Lansdale, and Midlothian offices.
• Manage building maintenance, infrastructure, and all MEP systems (HVAC, lighting controls, plumbing, etc.).
• Partner with the Head of CRES East Region to lead construction, renovation, and fit-out projects ensuring alignment with timelines, scope, and budget.
• Administer the Integrated Workplace Management System (IWMS) including space allocation, office moves, onboarding/offboarding changes, lease data, and asset maintenance.
• Own budgeting, forecasting, and monitoring of all office expenses and investments; process and review invoices and manage office supply inventory.
• Prepare financial and business reports for the Head of CRES East Region.
• Oversee external vendors and contractors, ensuring alignment with SLAs, KPIs, and contract requirements, and partner with Procurement for contract compliance.
• Direct and evaluate the work of external staff (3 team members).
• Manage site-level risk by identifying, assessing, and documenting risks, completing required reports, and ensuring effective incident resolution.
• Lead Business Continuity Planning including documentation, training, and annual safety/security reviews.
• Ensure compliance with all corporate office lease provisions.

Required Qualifications

• Fluency in both Spanish and English.
• Bachelor’s degree or a minimum of 10 years of experience in real estate and facility management in a global, highly professional environment.
• Proven project management experience, including oversight of construction and fit-out projects.
• Demonstrated ability to build trusted client and stakeholder relationships and deliver practical solutions.
• Strong knowledge of lease language and property standards.
• Exceptional verbal and written communication skills with experience presenting to senior leadership.
• Advanced proficiency with MS Outlook, Word, Excel, PowerPoint, and Teams.
• Experience with Integrated Workplace Management Systems (IWMS).
• Strong networking and negotiation skills, with comfort engaging stakeholders at all levels.
• Note: Swiss Re supports flexible working arrangements; however, due to the relationship-driven and operational nature of this role, a consistent on-site presence is essential.

Benefits & Perks

• Total Compensation Approach: The estimated base salary range is $80,000 to $120,000, with additional components including incentives and benefits considered in the overall compensation package.
• Opportunity to work with one of the world’s leading providers of reinsurance, insurance, and risk transfer solutions.
• Inclusive work environment with equal opportunities to thrive and develop professionally.
• Comprehensive benefits and accommodations available, including support during the recruitment process for candidates with disabilities.