Information Technology Specialist

Position Overview

We are seeking a professional, service-oriented IT Helpdesk Technician to provide first-level technical support to attorneys and staff in a law firm environment. The ideal candidate combines strong technical expertise with exceptional communication skills, ensuring prompt, courteous, and effective support for our legal professionals. This position provides assistance across the firm’s core applications, including Aderant Expert (time and billing), NetDocuments (document management), and the Microsoft 365 suite, as well as standard workstation and network troubleshooting.

Key Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, or in-person.
• Provide timely support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot and resolve software and hardware issues efficiently, collaborating with the IT team as needed.
• Support and maintain firm-specific legal applications, including Aderant Expert, NetDocuments, and M365 tools (Outlook, Teams, Word, Excel, PowerPoint, OneDrive).
• Assist attorneys and staff with document management, time entry, and billing system issues.
• Configure and maintain user profiles, permissions, and access within Windows Active Directory and Office 365 environments.
• Provide remote support for attorneys working offsite or in court.
• Assist with onboarding/offboarding of users, including setup of hardware, email, and application access.
• Contribute to IT knowledge base documentation and internal process improvements.
• Maintain the highest level of professionalism, confidentiality, and customer service in all interactions.

Required Qualifications

• Education: Associate degree or industry-specific certifications
• Understanding of IT systems, networks, and security
• Familiarity with legal technology tools (document management systems, legal accounting software, research and drafting products, etc.)
• Strong problem-solving and communication skills
• Ability to work under pressure and meet deadlines in a fast-paced environment
• Knowledge of data privacy laws and compliance requirements

Benefits & Perks

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) plan which provides 5.7% profit sharing, immediate enrollment and vesting
• Accrued paid time off with rollover and payout options
• Paid holidays
• Tenure and seniority bonuses
• Schedule: Employees are expected to work onsite three days per week and may work remotely up to two days per week, subject to specific eligibility and performance criteria. New employees should be prepared to work on-site five days per week during an eight-week onboarding period.