Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that span multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across diverse industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents using advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

In this role, you will interact with hundreds of customers each week nationwide to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. To be considered, please complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize the knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential and personal information.
• Escalate customer issues to the appropriate staff and managers as needed.
• Attend meetings and training sessions, reviewing all new material to stay updated on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Required Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of the Windows operating system
• Highly reliable with a commitment to regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and ability to build relationships with both team members and customers

Preferred Qualifications

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Benefits & Perks

At MCI, we offer a comprehensive package designed to support your professional and personal growth, including Competitive Compensation that grows with your experience:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests offering cash bonuses, prizes, and even dream vacations.
• Health Benefits: Comprehensive medical, dental, and vision coverage for full-time employees, with benefit options varying by location.
• Retirement Savings: Secure your future with available retirement savings programs.
• Disability & Life Insurance: Short-term disability coverage and life insurance options to protect you and your family.
• Supplemental Insurance: Options for accident and critical illness insurance.
• Paid Training: Receive world-class training to help you succeed.
• Career Growth: Enjoy significant advancement opportunities in a culture that values internal promotions.
• Fun, Engaging Work Environment: Thrive in a team-oriented, remote work environment with flexible schedules.
• Casual Dress Code & Company Perks: Work comfortably from home with benefits like a company laptop and regular raises.