Entry Level Medical Sales

Position Overview

Rehab Medical is on a mission to transform lives through innovative custom mobility solutions. As one of the nation's leading providers of complex rehab technology (CRT), we have empowered over 250,000 people to regain their independence in our 20-year history. Headquartered in Indianapolis, Indiana, our award-winning company is recognized for its commitment to growth, ethics, and making a difference. We hire based on attitude, aptitude, and a drive to succeed, and we are looking for a dedicated individual to join our dynamic Sales Team to help improve the lives of our patients. If you're looking for a rewarding opportunity to work with passionate professionals while growing your skill set and advancing your career, bring your passion and experience to Rehab Medical and apply today! For prompt communication, we encourage applicants to opt into texting during the application process.

The Patient Care Representative (PCR) plays a key role in supporting patients through the mobility equipment process – from the initial intake to the approval of equipment. This role ensures timely communication, coordination, and documentation to help patients receive their medical equipment efficiently and with excellent service.

Please note: We do not accept unsolicited resumes from outside recruiters/placement agencies. Rehab Medical will not pay fees associated with resumes presented through unsolicited means, and we are an Equal Opportunity Employer.

Key Responsibilities

• Intake Management – Contact all new patients within 24 hours of referral to complete the Intake Questionnaire and initiate the process for obtaining mobility equipment. Establish yourself as the main point of contact, verify insurance coverage (or escalate to Business Support as needed), explain the process to secure patient commitment, and ensure the intake is completed within 5 business days. If a patient remains unreachable, escalate for potential order cancellation, and document all contact attempts.
• Scheduling Coordination – Coordinate and schedule all necessary patient evaluations including Face-to-Face (F2F) physician evaluations, Physical or Occupational Therapy (PT/OT) evaluations, and Assistive Technology Professional (ATP) evaluations for complex orders. Schedule each step within 3 business days and ensure the entire scheduling process is completed within 20 working days. Collaborate with Sales Representatives, ATPs, and managers to resolve scheduling delays.
• Documentation and Paperwork Support – Assist Sales Representatives with documentation processes such as attaching, faxing, and managing paperwork. Follow up with physician offices to ensure all forms are completed and received, and ensure final documentation is promptly faxed to the doctor.
• Ongoing Patient Communication – Maintain consistent communication with patients throughout the process by providing updates at least every 5 business days or more frequently if significant changes occur to ensure they are informed of their status and next steps.

Required Qualifications

• Education: Bachelor's degree required
• Intermediate computer skills
• Exceptional interpersonal skills with the ability to develop relationships
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented, and organized
• Experience Required: Minimum 2 years of administrative support experience

Benefits & Perks

• Benefits: Comprehensive benefits package (health, dental, vision, 401k, etc.)
• Mentorship Onboarding Program
• Employee Recognition Program
• Leadership Development Program
• Continuing education opportunities
• Network of support (financial, health, and well-being)
• Employee Referral Program