Tech Specialist 4 (Remote)

Position Overview

About M.C. Dean – M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber‑physical solutions for the nation’s most mission‑critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, we deliver resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us? – Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward‑thinking work environment while building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Key Responsibilities

• Analyze system performance and recommend improvements
• Provide support to the system administration and engineering team using advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set‑up, imaging software loading, and antivirus updates
• Conduct in‑depth research and evaluate the work of Technical Specialists to assess existing and future systems
• Provide on‑site system support post‑deployment and read/interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained and interface with the engineering team to ensure design efficiency
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Read blue prints, schematics and statements of work (SOW)
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with installation issues encountered on site
• Conduct research and development on new system manufacturers (e.g., access control, intrusion detection, and CCTV systems)
• Perform research, selection, modification, design, maintenance, and/or development of Technical Security equipment and systems
• Independently and as part of a team, review, analyze, and resolve difficult and complex technical security problems
• Resolves or recommends solutions to overlapping and conflicting security requirements by interpreting various directives, rules, and regulations
• May act as a subject matter expert and translate expertise into recommendations when needed
• Communicate orally with customers and groups on technical security‑related issues
• Write reports to document mission events, research findings, procedures, and other technical security‑related issues

Required Qualifications

• High School Diploma with 12+ years of experience with installation, troubleshooting and/or testing of electronic security systems, or
• Associates with 10+ years of experience, or
• Bachelor's Degree with 7+ years of experience, or
• Master's Degree with 5+ years of experience
• System administrator experience in performing triage on system problems, resolving the problems, analyzing system data to prevent issues, and implementing new workstations and system extensions
• Vendor certifications for electronic systems preferred
• Ability to work a flexible schedule that includes occasional nights and weekends
• 100% Remote

Abilities

• Exposure to computer screens for an extended period of time
• Sitting for extended periods
• Reaching by extending hands or arms in any direction
• Finger dexterity to manipulate objects (e.g., using a keyboard)
• Listening and understanding information presented through spoken words
• Effective verbal communication to ensure others understand
• Reading and comprehending written information
• Applying general rules to specific problems to produce logical answers
• Understanding and interpreting another person’s speech

Benefits & Perks

• Compensation: USD $124,880.00 - USD $187,320.00 /Yr.
• A collaborative team inspired by how engineering and innovation enhance customer outcomes, improve lives, and change the world.
• An opportunity to lead and build a business with the support of an industry‑leading firm with 75 years in business.
• Investment in your skills and expertise through professional and technical training programs, including leadership training and tuition reimbursement
• Open and transparent communication with senior leadership and local office management
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave