IT Applications Analyst

Position: IT Applications Analyst I

Summary

Under the direction of the Innovation and Technology Director and the IT Applications Division Manager, this position provides application support and programming, problem resolution, business analysis, process improvement, technology services, and customer support to users and stakeholders. The employee implements, monitors, maintains, and optimizes enterprise applications and the infrastructure that host them, databases, application servers, web servers, collaboration platforms, digital experience platforms and user experience interfaces, client computers, mobile devices, public safety computer aided dispatch (CAD), records management systems (RMS), emergency medical systems (EMS), virtualization, application Programming Interfaces (API), cloud enterprise systems, containerized apps and Software-as-a-Service (SaaS).

Job Duties and Responsibilities

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Develops and manages all software applications for the enterprise. Maintains home‑grown programs and off‑the‑shelf applications, including specialized products that support enterprise operations, public safety, community services, day‑to‑day financial operations, Building and Permitting, Economic Development, Police and Fire, Public Works, and Community Services.

Performs documentation and product maintenance. Performs testing and certification procedures. Interprets, refines, and applies methods and procedures according with Information Technology Infrastructure Library (ITIL), Software Development Life Cycle (SDLC), Scrum, Agile, information technology industry standards, and best practices. Provides solutions to the City using Business Intelligence (BI) information technology and tools. This includes analysis, plans, systems engineering, and functions for enhancing public safety and business processes, operations, and information process flow.

Creates reports with specific data required by the city departments using SSRS, SAP Crystal, Power BI, Tableau, Birst, or other reporting services used in the city. Performs market research to find programs that fulfil a given business need; works with city departments to present application solutions and interacts with members of other I.T. divisions to ensure application solutions are allocated the appropriate resources, including databases, storage, processing power, connectivity, security, high‑availability, GIS layers, and backups. Responsible for monitoring applications health and performance.

Provides technical support for users to include systems, applications, client computers, cloud suite environment, virtual machines, and mobile devices (i.e., desktop PCs, laptops, tablets, smartphones, cellphones, printers and two‑way radios.) Also, performs data backup and end‑point protection assignments; troubleshoots and resolves system problems. Makes repairs and conducts scheduled maintenance tasks. Responds to on‑call trouble tickets when required. Performs other related duties as assigned.

Qualifications

Candidates must have a combination of:

• • Associate’s Degree in Computer Science or a related STEM field, and two (2) years of IT work experience; OR
• • Bachelor’s Degree in Computer Science or a related STEM field, and one (1) year of IT work experience; OR
• • Four (4) years of IT work experience.

Certifications or training in two or more of the below specialties is desired:

• • CompTIA A+ Network +
• • Microsoft Technology Associate (MTA) – Database
• • Microsoft Technology Associate (MTA) – IT Infrastructure
• • C And C++ Certifications
• • ITIL Foundation
• • Lean Six Sigma

Valid Florida Driver’s License. A comparable amount of training or experience may be substituted for the minimum qualifications.

Additional Information Knowledge, Skills, and Abilities

Ability to function in a team environment and able to work independently to analyze and resolve technical problems and assignments. Possess organizational, written and oral communications skills along with excellent customer services skills and technical…