Entry Level IT Support

Position Overview

A client is looking for a Jr. Network Specialist to support a school district in Westchester County, NY. This full-time deskside support role involves working directly with executives, teachers, students, and approximately 300–500 staff members to resolve a diverse range of IT tickets and incidents. Compensation: $23-25/hr based off experience.

Key Responsibilities

• Provide deskside IT support, addressing various issues from hardware/software troubleshooting to network connectivity.
• Resolve tickets related to Active Directory support, password resets, and email support.
• Assist with smartboard support, imaging labs, Chromebook deployment, and system migrations.
• Diagnose and fix issues with projectors, printers, and other peripheral devices.
• Communicate effectively with staff to troubleshoot and resolve technical problems.

Required Qualifications

• 1-2+ years in an IT support role.
• Experience troubleshooting hardware and software incidents.
• Basic network understanding including wifi connectivity, TCP/IP, DNS, and LAN/WAN fundamentals.
• Proven experience with queue management and working within a ticketing system.
• Strong communication skills, eagerness to learn, and a customer-service oriented mindset.

Preferred Qualifications

• Experience in customer-facing roles such as a Genius Bar or Geek Squad.
• Background in the educational or instructional field, or IT support at a college.
• Familiarity with ServiceNow as a ticketing system.