Sales Operations Coordinator (Bilingual) – AllPro Group

Paymentix is hiring a Sales Operations Coordinator who is fluent in English and Spanish.

You will keep our sales pipeline organized, moving, and documented.

You will not close deals.

You will make sure deals do not die from missed follow-up.

This role is hybrid in Miami. Some days remote, some in-person support when needed.

What you will own

• CRM and pipeline control
• Keep every lead, deal, and partner record clean and current
• Update stages, tasks, notes, and next steps daily
• Build simple reports for weekly pipeline and activity tracking
• Lead response and scheduling
• Respond to inbound leads fast
• Qualify basic details and book meetings for the Account Executive
• Confirm appointments and reduce no-shows
• Follow-up and sales support
• Send recap emails and next-step messages after calls
• Prepare decks, one-pagers, and simple sales materials
• Make sure every open conversation has a task and a deadline
• Partner and community support
• Answer basic questions from partners in English and Spanish
• Route technical or complex questions to the right person
• Support partner meetings with scheduling, reminders, and notes
• Help manage the Paymentix online community, posts, replies, and coordination

You are a fit if you

• Speak and write fluent English and Spanish
• Are organized and fast with follow-up
• Like structure, checklists, and keeping things clean
• Communicate clearly with clients and teammates
• Can work in a CRM without being reminded

Experience we prefer

• 1 to 3 years in sales support, coordinator, admin, or customer support
• CRM experience, any platform is fine
• Comfort with Google Workspace, calendar scheduling, and basic reporting

Schedule and location

Hybrid, Miami

Some flexibility, but you must be responsive during business hours

Occasional early evening support for partner calls or meetings

Hiring process

• Step 1: Quick phone screen
• Step 2: Short skills test
• 5 minutes English roleplay
• 5 minutes Spanish roleplay
• CRM and follow-up scenario
• Step 3: Final interview

To apply

Send:

• Your resume
• A short note that includes:
• Your CRM experience: Value
• Your comfort speaking with customers in English and Spanish: Value
• Why this role fits you: Value
• A short video (required) answering the questions below in both English and Spanish

Video Screening Step – Required (English and Spanish)

As part of our hiring process, you must submit a short video.

This helps us evaluate communication skills in both English and Spanish.

Video guidelines

• One continuous video
• 4 to 6 minutes total
• Business-casual presentation
• Speak clearly and naturally
• Do not read from a script
• No notes on screen

Video questions

• Part 1 – English
• Introduce yourself. Tell us who you are and your professional background.
• Why are you interested in this role at AllPro Group?
• Describe a time you had to stay organized and follow up consistently to get a result.
• Part 2 – Spanish
• Preséntate y cuéntanos sobre tu experiencia profesional.
• ¿Por qué te interesa este puesto en AllPro Group?
• Describe una situación en la que tuviste que comunicarte con clientes o socios y dar seguimiento para lograr un resultado.

How we evaluate the video

• Clarity of communication
• Comfort switching between English and Spanish
• Professional presence
• Structure and organization of answers
• Confidence and tone

This is not about accents.

It is about clarity and confidence.

Background check

Final candidates must complete a background check as part of the hiring process.