Performance Excellence Manager, Quality Management

Position Overview

The Performance Excellence Manager leads and manages multi-disciplinary workgroups to improve clinical and operational effectiveness using proven Performance Excellence methodologies (Lean/Six Sigma DMAIC). This role is vital for standardizing processes, optimizing performance, and driving value by delivering excellent patient care at the lowest possible cost.

Key Responsibilities

• Lead and manage multi-disciplinary workgroups using Lean/Six Sigma DMAIC methodologies.
• Improve clinical and operational processes through continuous measurement and optimization.
• Standardize structures, processes, materials, education, and support throughout the organization.
• Hold direct accountability for project success and operationalizing improvements.
• Coach team members on the DMAIC methodology and report management success to leadership.
• Contribute as a key leader in Norton Healthcare’s Performance Excellence Network to drive value in patient care.

Required Qualifications

• Completion of the admin fellow program or one year experience in process improvement, program management or quality management.
• Bachelor's Degree.

Preferred Qualifications

• Three years of experience in process improvement, program management or quality management.
• Master's Degree.
• Lean Certification OR Project Management Professional OR Norton Healthcare Lean-Six Sigma Certified Black Belt OR Norton Healthcare Lean-Six Sigma Certified Green Belt.