Front End Operations Lead

Position Overview

The Front End Operations Lead at Dollar General plays a critical role in supervising sales associates, maintaining impulse displays, ensuring excellent customer service, and supporting efficient daily store operations. With over 80 years of serving communities and more than 17,000 locations nationwide, Dollar General is dedicated to delivering value and convenience.

Key Responsibilities

• Customer Service: Oversee cashier teams across multiple registers, authorize voids and overrides, assist customers at checkout, and ensure accurate and efficient transactions.
• Cash Handling: Monitor cash levels, conduct drawer pulls, prepare bank deposits, and reconcile tills in compliance with company security and accountability procedures.
• Training and Development: Support the onboarding and training of new cashiers on cash handling, scanning, and customer service techniques.
• Store Operations: Maintain front-end cleanliness, monitor security cameras for unusual activity, and complete required paperwork accurately and on time.
• Leadership: Act as the primary point of contact in the absence of the Front-End Lead, delegate tasks, and motivate employees through strong leadership practices.

Required Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of retail experience; prior leadership experience preferred.
• Understanding of cash handling, cashier accountability, and deposit procedures.
• Basic math skills including addition, subtraction, multiplication, division, and percentages.
• Proficiency with cash registers and adherence to safety and facility policies.
• Strong verbal and written communication skills.
• Ability to read and follow planograms and merchandising instructions.
• Willingness to obtain local or state food handling certification if required.
• Ability to lift up to 25 lbs and work in a fast-paced retail environment.
• Availability to work evenings, weekends, and holidays; compliance with all company policies.

Benefits & Perks

• Competitive Pay: Dollar General offers competitive compensation tailored to the location and position.
• Career Growth: Opportunities for advancement and professional development.
• Team Environment: A supportive atmosphere that values positive leadership and teamwork.