Spanish Licensed Health Insurance Agent

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across diverse industries. We are seeking a Spanish-speaking Licensed Health Insurance Agent who will provide exceptional service, assist customers with health insurance inquiries, and guide them through selecting and enrolling in health plans. Candidates must complete a full application including screening questions and a brief pre-employment test.

Key Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy to fit their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related matters.
• Maintain accurate and up-to-date customer information and documentation.
• Stay informed on changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve customer concerns regarding their insurance policies.
• Collaborate with team members and departments for cohesive customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Required Qualifications

• High school diploma or GED.
• Must hold a valid Healthcare Insurance License.
• Previous call center experience is preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities, interpersonal skills, and analytical/problem-solving capabilities.
• Ability to multitask and function efficiently in a fast-paced environment.
• Dependability in completing assignments and maintaining attendance.
• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
• Two 21" monitors and a hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic.
• Must provide own headset (specific models will be recommended during the interview process).
• Must be authorized to work in the country where the job is based.
• Willingness to undergo a Level II background/security investigation and drug screening as required.

Compensation & Benefits

At MCI, we value your hard work with competitive Compensation and a comprehensive array of benefits designed to support you both professionally and personally.

• Paid Time Off: Earn PTO and paid holidays to recharge.
• Incentives & Rewards: Participate in contests with cash bonuses and prizes ranging from electronics to dream vacations.
• Health Benefits: Comprehensive medical, dental, and vision coverage with eligibility starting after a short probationary period.
• Retirement Savings: Secure your future with available retirement savings programs.
• Disability & Life Insurance: Options available to help protect you and your loved ones.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth & Paid Training: Opportunities for internal promotions and skill development.
• Work Environment: Enjoy a fun, team-oriented setting with a casual dress code.