IT Support Supervisor

Position Overview

We’re hiring an experienced IT Support Supervisor to lead a remote team responsible for systems support, application readiness, and end-user training. In this role, you’ll supervise specialists who design, configure, and deliver IT and application training—ensuring high-quality support, stable systems, accurate data, and compliance in a fast-paced healthcare environment.

Key Responsibilities

• Lead and support a remote team of IT training and application support specialists
• Oversee the development, delivery, and continuous improvement of IT/app training (new hire + ongoing education)
• Ensure system stability, data integrity, and regulatory compliance (HIPAA and internal policies)
• Partner with cross-functional leaders to align training and support with operational priorities
• Maintain and improve documentation, workflows, knowledge base articles, and training materials
• Monitor performance metrics, coach team members, and manage schedules/assignments to meet SLAs
• Drive a service-first culture focused on customer experience, accountability, and continuous improvement

Required Qualifications

• MediClear certification or equivalent HIPAA credential
• Associate’s degree in Clinical Informatics, Computer Science, Business, or related field OR high school diploma/equivalent plus 2+ years of IT operations experience
• Strong understanding of IT workflows, healthcare applications, data integrity, and training best practices
• Experience leading priorities, coaching team members, and supporting remote staff

Preferred Qualifications

• Epic certification (or ability to obtain within 6 months)
• Healthcare IT experience in clinical, business office, or ambulatory settings

Benefits & Perks

• 401(k)
• Health insurance
• Paid time off

Compensation & Job Details

• Job Type: Full-time
• Pay: $100,000.00 - $135,000.00 per year
• Work Location: In person