Customer Service/Admin

Position Overview

We are looking for a world-class Customer Service Representative to join our office support team. Our ideal candidate will proudly represent our brand and create lifetime customers through exceptional service. This role is perfect for someone with phone experience in the service industry and a background in administrative, customer-focused roles.

Job Type: Full-time

Work Location: In person

Key Responsibilities

• Answer incoming customer phone calls, address questions, and resolve product or service issues; follow up to ensure complete satisfaction.
• Dispatch route drivers and service technicians as needed for product delivery, equipment installation, or repairs.
• Process payments and maintain customer records by updating account information.
• Communicate effectively with customers, colleagues, and vendors using excellent written and verbal skills.
• Demonstrate outstanding organizational and problem-solving skills in a fast-paced environment.

Required Qualifications

• Dependable and reliable with a strong work ethic and integrity.
• Experience handling a high volume of calls in a service-related industry.
• Proficiency in Microsoft Office.
• Self-motivated with the ability to learn quickly and work independently.
• Strong attention to detail with excellent organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to multi-task and adapt to new situations as they arise.
• Knowledge of local driving times within the branch geography is a plus.

Compensation

Pay: From $17.00 per hour

Benefits & Perks

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Company-paid life insurance

Disclaimer: The above statements are intended to describe the general nature and level of work being performed and are not an exhaustive list of responsibilities, duties, and skills required. The candidate may be required to perform duties outside of their normal responsibilities as needed.