Remote --- Automotive Sales & Service Representative

Position Overview

Teleperformance is a global, digital business services company with over 500,000 passionate professionals supporting the world’s best brands across more than 300 languages. We deliver advanced, digitally powered services that help streamline businesses in sustainable ways. In this role, you will be a key contributor fielding customer inquiries and finding innovative solutions in a collaborative environment. Employment is available in select states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Teleperformance is an Equal Opportunity Employer.

Key Responsibilities

• Connect with customers via phone, email, chat, or social media to resolve inquiries and concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or process payments as applicable.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues to improve service.
• Upsell products and services when required.

Required Qualifications

• Ability to work remotely in a virtual team environment.
• 6 months of sales and service experience preferred.
• Must be over 18 years of age.
• Ability to type at least 25 wpm.
• High School Graduate or GED.
• Comfortable with desktop computer systems.
• Proven oral and written communication skills.
• Strong logical problem-solving abilities.
• Familiarity with navigating Windows operating systems.
• Excellent organization and work prioritization skills.
• Work from Home Requirements:
  • Minimum subscribed download rate of 25.0 Mbps.
  • Minimum subscribed upload rate of 10.0 Mbps.
  • ISP must have no packet loss and ping under 50ms.
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
  • Proof of internet speed is required.
  • Must have a clean and quiet workspace.

Benefits & Perks

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs