DIrector of Recruitment Events and Campus Visitations

Position Overview

The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational institution known for academic excellence. Located between New York City and Boston in West Haven, the University offers a diverse and vibrant community of over 10,000 students. The Director of Recruitment Events & Visitation is responsible for planning, executing, and evaluating various prospective and accepted student events for both Undergraduate and Graduate Admissions. This role manages a high-volume mix of on-campus, off-campus, and virtual programs—including Open Houses, Accepted Student Days, Major-Specific Open Houses, Information Sessions, and specialized visits—while coordinating staffing, overseeing the campus tour guide program, and collaborating with multiple campus offices.

Key Responsibilities

• Organize, coordinate, manage, and execute a wide variety of on-campus and virtual admission events including Open Houses, Accepted Student Days, Major-Specific Open Houses, Daily Information Sessions, Campus Tours, Charger Days, and other specialized visits.
• Serve as the primary liaison with faculty, deans, food services, facilities management, external vendors, and student ambassadors to ensure effective event implementation.
• Manage and lead a team of professional staff members and student workers to deliver a positive first impression for all visitors.
• Oversee logistics for every event including facility and room reservations, contract negotiations, menu selection, A/V services, and set-ups.
• Administer and monitor allocated budgets to ensure financially efficient events without compromising quality.
• Maintain detailed project plans, timelines, and budgets for all recruiting events.
• Provide administrative support by coordinating meetings, confirming speakers, and delegating tasks as necessary.
• Recruit, train, supervise, and schedule student tour guides for campus-based programs and oversee group as well as VIP tours.
• Collaborate with admissions and marketing teams to develop invitations, dedicated web pages, online registration forms, and other supporting materials.
• Manage CRM-related tasks including event management tools and QR code check-ins, ensuring an efficient communication plan.
• Develop evaluation and follow-up plans to measure the success and impact of campus visitation programs, including yield and service quality reports.
• Perform other duties as necessary to meet enrollment goals and the University’s mission.
• Occasionally conduct information sessions for prospective students and cover conflicts for college fairs and high school visits when necessary.

Required Qualifications

• Tirelessly committed to enrolling and retaining a diverse student body.
• Experienced in event planning and execution within an Admissions/Recruitment setting.
• Excellent communication skills with superior interpersonal and organizational abilities.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Bachelor's degree (Master's preferred).
• At least 5-7 years of progressively responsible experience in a university/college admissions office or proven event planning background.
• Proven ability to motivate staff, achieve goals, and deliver personalized customer service in high-volume environments.
• Demonstrated management and supervisory experience in a dynamic setting.
• Advanced oral and written communication skills with strong organizational and interpersonal prowess.
• Willingness to integrate new initiatives into campus events coupled with a proactive customer service approach.
• Ability to handle complex tasks, meet deadlines, and work nights, weekends, and travel as required.
• Capacity to interact effectively with prospective students and families in both intimate and large presentation environments.
• Valid driver's license, ability to stand for extended periods, and lift up to 20 lbs.

Preferred Qualifications

• Experience with Slate products, including CRM and events tool.
• Knowledge of social media outlets such as X, Snapchat, Instagram, and Facebook.

Benefits & Perks

• Health & Welfare Programs: Eligibility for Medical, Dental, Vision, and Life Programs for employees and their eligible family members.
• Wellness & Fitness: Access to the on-campus Recreation and Fitness Center for employees and families; Employee Assistance Program.
• Commitment to Educational Excellence: Tuition assistance for employees and eligible dependents, along with tuition exchange opportunities.
• Employee Discounts on products, services, and educational opportunities.
• Work/Life Benefits: Generous paid time off, a progressive paid holiday schedule (including a holiday break between Christmas and New Year's), 4 weeks of parental paid leave, and flexible work schedules including summer hours where applicable.