Medical Office Coordinator

Position Overview

Join our team at Texas Joint Institute as a Medical Office Coordinator where you will support high-quality patient care by directing, planning, and coordinating the clinical and front office functions. In this role, you contribute to patient satisfaction while benefiting from HCA Healthcare’s commitment—including up to $300 million invested in programs to support our team members.

Key Responsibilities

• Perform select administrative duties.
• Assist front office and clerical staff in developing and implementing short and long-term work plans and objectives.
• Oversee the process to prepare patients for examination and treatment.
• Screen telephone calls for referral to physicians.
• Develop guidelines for prioritizing work activities, evaluating effectiveness, and modifying processes to maintain appropriate staffing levels.
• Assist with scheduling tests and treatment procedures.
• Identify, analyze, and resolve work problems.
• Support the hiring and development of clerical and clinical staff when needed.
• Ensure office and clinical supply inventories are current, mail is processed, and offices are opened and closed according to established procedures.
• Ensure the timeliness and accuracy of patient charge entry into the billing system.
• Assist with point-of-service collections as applicable.
• Ensure patients are treated courteously and visitors are properly screened and directed.
• Replenish office supplies as necessary.
• Collaborate with other administrative staff to coordinate efforts and deliver high-quality patient care.
• Maintain patient files, records, and other essential information.
• Compile and condense technical and statistical data for reports.
• Handle patient complaints appropriately.
• Participate in professional development activities and conduct regular staff meetings.
• Maintain strict confidentiality and adhere to Physician Services policies, the Code of Conduct, and the Mission and Values statements.

Required Qualifications

• Experience: Minimum one year of medical office experience.
• Education: Graduate from a recognized training facility for medical assistants.

Preferred Qualifications

• Coursework in healthcare office management.
• RMA, CMA, or LPN certification is beneficial.
• CPR Certification is preferred.

Benefits & Perks

• Comprehensive medical coverage including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, and pet insurance.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits, including adoption assistance.
• Referral services for child, elder, and pet care, as well as home and auto repair and event planning.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance including tuition, student loan, certification support, and dependent scholarships.
• Colleague recognition program.
• Time Away From Work Program offering paid time off, paid family leave, long- and short-term disability coverage, and other types of leave.
• Employee Health Assistance Fund offering free employee-only coverage based on income.
• Note: Eligibility for benefits may vary by location.