Entry Level Store Manager

Position Overview

Dal-Tile is currently seeking an exceptional Sales Service Center Manager to join our TEAM!
The SSC Manager will increase product sales within the assigned store coverage area,
develop and retain effective working relationships with customers, and manage store operations and personnel.

Location: Store Manager – Santa Rosa CA

Primary Objective: Increase product sales within the assigned area to achieve company objectives,
develop relationships to exceed sales goals, maximize market penetration and margin potential, and manage store operations in line with company policies.

Key Responsibilities

• Achieves revenue, budget, and other business objectives for each fiscal year.
• Develops business relationships with key customers within the store coverage area.
• Defines goals and objectives for SSC personnel and communicates them regularly to the staff.
• Provides leadership and direction in pursuit of store objectives.
• Communicates and works closely with customers to maximize market penetration and margin potential.
• Develops and implements strategic plans that align with corporate goals.
• Reviews market analyses to assess customer needs, price schedules, and discount rates.
• Advises customers on product selection, pricing, and sales volume while building strong relationships.
• Meets with key customers to negotiate and close deals.
• Analyzes and controls expenditures of the SSC to meet budgetary requirements.
• Monitors sales reports on sales volume, profit/loss, and margins using the “on Demand” reporting process.
• Ensures prudent credit transactions and manages account collections.
• Participates in planning by providing accurate, achievable sales forecasts.
• Aligns achievements with corporate goals, standards, and objectives.
• Communicates safety program goals and ensures proper training for associates.
• Trains, leads, and develops associates in customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
• Cross-trains in all SSC operational areas—customer service, warehouse, and office administration—and assists as needed.
• Recruits, hires, and manages SSC staff, providing daily support, direction, and performance management.
• Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance.
• Performs other related duties as required.

Required Qualifications

• HS diploma with 5+ years of relevant sales experience OR Bachelor’s degree in Business or a related field with 1+ year of relevant sales experience; 4 years of prior selling experience; customer service experience is a plus.
• Minimum 2 years of previous management experience.
• Must be proficient in MS Word, Excel, and PowerPoint.
• Must be Dal-Tile certified to operate powered industrial trucks.
• Strong interpersonal skills with excellent written and verbal communication.
• Analytical aptitude, time management, and organizational skills.
• Proven training, teamwork, and leadership capabilities.
• Ability to multi-task with a demonstrated commitment to follow-up and follow-through.