Sr Product Owner

Position Overview

Innovation matters most when it meets real needs. That’s why we’re seeking a Sr. Product Owner to help shape the future of our product development. In this pivotal role, you will own and prioritize the product backlog for Central Dispatch Salesforce processes, ensuring seamless solutions spanning across both Sales and Service. This role bridges business needs with technology solutions to deliver a streamlined end-to-end lifecycle. Ready to dive deep into our products? Let’s talk!

Help us build the future of technology. Join Cox today!

Key Responsibilities

In a nutshell, you will define and implement product solutions, contributing to product strategy and managing the product backlog.

• Collaborate with Product Managers to translate business requirements into scalable solutions.
• Partner with development teams to implement capabilities across CRM, CPQ, billing, and ERP systems.
• Support release train and scrum team via PI planning, defect prioritization, managing product backlog and software development details.
• Communicate effectively with stakeholders to provide updates, address concerns, and manage expectations throughout the product lifecycle.
• Stay updated on the latest Salesforce features, enhancements, and industry trends, and share insights and recommendations with team members.
• Manage backlog, ensuring execution aligns with strategy and requirements.
• Use AI to accelerate discovery, experimentation, development, and recommend improvements.
• Adopt AI tooling and focus on how to approach work in the PDLC.
• Use AI to identify gaps, ambiguities, and inconsistencies in requirements.

Required Qualifications

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field. Alternatively, a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 16 years’ experience in a related field.
• Skilled in analytical thinking, project administration & management, requirements analysis, system & technology integration, and technology savvy.
• Hands-on experience with Salesforce CRM (Sales and Service Cloud).
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Experience with full product lifecycle methodologies, including knowledge of SAFe Agile methodology.
• Experience in design, development, and implementation of product plans.

Benefits & Perks

• Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off including bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.