HIM Technician, Ambulatory Care Building, 8:00a-4:30p

Position Overview

Location: Ambulatory Care Building - UMC

Address:

Job Summary:

Key Responsibilities:

• Ensure availability of patient medical records, in a timely manner, to all authorized users involved in the treatment and care of the patient.
• Ensure that the medical record filing systems are properly maintained and all loose record materials are filed in a timely and accurate manner.
• Ensure that 100% of the scanned images are accurate for the following data points:
  • Patient name
  • Patient medical record number
  • Patient encounter number
  • Verify image scanned into the correct document/folder type
  • Verify correct date order of documents within a folder
  • Verify correct page orientation
  • Verify scanning quality
• Ensure the overall accuracy and quality of the scanned record and verify the integrity of scanned images compared to the original paper copy.
• Demonstrate working knowledge of the HIMS and EMRs for accurate retrieval, location, and verification of patient details.
• Operate HIMS and related equipment – fax, microfilm, scanner, transcription system, EMR, ROI, etc.
• Maintain working knowledge of requirements for HIPAA-compliant and CFR 42 ROI authorizations.
• Meet minimum productivity standards for prepping and indexing patient records in the EMR with a target accuracy rate of 98%.
• Meet deadlines and coordinate work to achieve maximum productivity and efficiency.
• Adapt quickly to changes in job assignments to accommodate the daily needs of the department.
• Report scanning and indexing errors or discrepancies to the HIM Supervisor/Manager.
• Receive and process incoming ROI requests from physicians or walk-up patients, ensuring timely date stamping and highlighting of pertinent data.
• Ensure productivity standards are met for processing all record requests on-demand when possible.
• Scan all ROI authorization forms and relevant patient documentation into the EHR daily.
• Retrieve patient medical records and copy/upload them accurately according to established procedures and quality standards.
• Demonstrate working knowledge of HIPAA/HITECH guidelines regarding ROI to provide proper phone coverage and response to inquiries.
• Maintain privacy and confidentiality when handling any requests for patient protected health information (PHI).
• Consistently combine ethical judgment with technical skills when making decisions regarding patient safety and confidentiality.
• Maintain compliance with all company policies, procedures, and standards of conduct.
• Comply with HIPAA privacy and security requirements to ensure confidentiality at all times.
• Perform other duties as assigned.
• Demonstrate a commitment to service, organizational values, and professionalism through appropriate conduct and demeanor at all times.
• Maintain confidentiality and protect sensitive data at all times.
• Adhere to organizational and department-specific safety standards and guidelines.
• Work collaboratively and support the efforts of team members.
• Demonstrate exceptional customer service and interact effectively with physicians, patients, residents, visitors, staff, and the broader health care community.

Required Qualifications:

• Education: High School education or GED required.
• Requirements: Must comply with HIPAA privacy and security standards to maintain confidentiality.
• Qualifications: Excellent customer service and communication skills are required.
• Qualifications: Ability to determine and process HIPAA-compliant authorizations for release of information.
• Qualifications: Basic computer skills with proficiency in Microsoft Office and ability to type 40 words per minute.
• Qualifications: Knowledge of HIPAA/HITECH guidelines is required.
• Qualifications: Strong written and verbal communication skills, with attention to detail and quality.

Preferred Qualifications:

• Minimum of 2 years HIM Technician experience preferred.
• Previous experience in a hospital HIM department or medical office experience preferred.
• Prior ROI experience is preferred.
• Experience with electronic health record systems; Cerner and EPIC experience is preferred.
• Familiarity with medical terminology and medical record formats for inpatient and outpatient encounters is a plus.
• Experience handling confidential information is preferred.