Healthcare Customer Service Representative - Work From Home

Position Overview

TP is a leading global company specializing in digital business services, employing over 500,000 professionals worldwide. In this Healthcare Customer Service Representative - Work From Home role you will support healthcare customers by addressing inquiries via phone, email, chat, or social media. You’ll help resolve issues, document interactions, and contribute to a team that combines innovative technology with personal engagement to deliver exceptional service.

Key Responsibilities

• Engage with customers via phone, email, chat, or social media to address questions and concerns
• Resolve and de-escalate issues calmly and effectively
• Escalate interactions when necessary
• Respond to assistance requests and process payments when required
• Document call details accurately for audits and reporting
• Provide constructive feedback on call issues
• Upsell products or services as applicable

Required Qualifications

• Ability to work remotely in a virtual team setting
• At least 6 months of customer service experience (preferred)
• Must be over 18 years of age
• Typing speed of at least 25 words per minute
• High school diploma or GED required
• Comfortable using desktop computer systems and Windows operating systems
• Strong oral and written communication skills
• Proven logical problem-solving abilities
• Excellent organizational skills and ability to prioritize work effectively
• Must meet work-from-home requirements: minimum download speed of 12.0 Mbps, minimum upload speed of 3.0 Mbps, ISP with no packet loss and under 50ms ping, proof of internet speed, and a clean, quiet workspace

Benefits & Perks

• Paid Training
• Competitive Wages
• Comprehensive Benefits (Medical, Dental, Vision, 401k, etc.)
• Paid Time Off
• Employee Wellness & Engagement Programs