Customer Service and Sales Representative - Remote

Position Overview

BMOC GROUP helps individuals and organizations drive growth by understanding your unique processes and focusing our efforts on achieving your specific goals. Planning upfront reduces waste and provides a clear path to realize your dreams. Join ourwork from homecustomer service representative team if you reside in 41 out of 50 states. (We cannot accept applications from residents of AK, CA, CO, HI, IL, MA, MD, NY, or WA, or from those outside of the United States.)

Key Responsibilities

• Assist individuals in understanding their coverages and selecting the right products, services, and solutions to meet their needs.
• Provide full lifecycle customer service and sales support, including handling inbound calls and conducting follow-up outreach.
• Respond to customer inquiries with compassion and active listening to deliver efficient and effective solutions.
• Identify additional needs and help customers upgrade products or services to enhance their overall experience.

Required Qualifications

• High speed internet access (>15 mbps).
• Aptitude, self-discipline, and tenacity to learn what it takes to become a licensed insurance associate, including passing the state licensing exam (with robust coaching support).
• Ability to maintain strict personal privacy for customer information.
• Strong customer service orientation.
• High school diploma or equivalent; additional education is a plus.
• Proficiency with MS Windows and other computer applications.

Benefits & Perks

• Work from home.
• Knowledgeable, encouraging, supportive, and present leadership.
• Diverse and community-minded organization.
• Career-growth opportunities and extensive learning experiences.
• FREE licensing course (with paid time) accessible from any internet-enabled device.
• Flexible and growth-oriented study sessions.
• All state licensing exam fees covered by the company.
• Yearly renewal of license provided by BMOC GROUP.
• Company-provided computer upon securing your license.
• Competitive performance bonus opportunities and additional benefits.

BMOC GROUP offers acompetitive base salary, a generous paid time off policy, merit-based annual increases, bonus opportunities, and a robust recognition program. Otherbenefitsinclude a competitive range of insurance plans (health, dental, and life), access to retirement savings programs such as a 401(k) plan and a health savings account, financial assistance with infertility treatments, and an employee assistance program – all designed to support a healthy work-life balance.